Customer Support

Contact Customer Service

We're here to help you!

You can contact us by email using the online form below or by phone or mail using the phone number or mailing address listed in the box to the right.

Our Customer Service Business Hours:

Monday - Friday
8:30AM - 4:30PM PST (Pacific Standard Time)

You may view our current items through the Products pages as we do not print or distribute catalogs or prices lists for our brands. We accept parts requests only for items currently being sold in the United States and Canada and ship only customers in the United States and Canada.

Video game inquiries for products distributed by Bandai Namco Entertainment America Inc. should be directed to

Email Customer Service:


Safety Reminder

Please review our Privacy Policy on how we collect and use personal information before submitting any information.

Please see our Privacy Policy.

No Submission Policy

Bandai America Incorporated ("Bandai") does not solicit ideas or concepts for games, toys, or any other products unless specifically requested. Please do not send any creative or original materials such as ideas for toys, games or other products, or any creative suggestions, ideas, notes, drawings, concepts or other information. Unsolicited submissions will be deleted, unread. All submissions to this site including but not limited to, comments regarding game play, know-how and techniques become the sole and exclusive property of Bandai and may be used accordingly. Bandai assumes no obligation of confidentiality with respect to any such communication and will be entitled to use or not use any part thereof for any commercial or noncommercial purpose without obligation of any type to you or any other party, including any monetary or other payment. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and email address), the use of which is governed by Bandai's Privacy Policy. By sending email to Bandai, you agree to the terms set forth herein and in the current Privacy Policy and Terms and Conditions for use on this web site.

  • By Phone
    8:30AM-4:30PM PST
  • By Mail
    Bandai America Inc.
    Attn: Customer Service
    2120 Park Place, Suite #120
    El Segundo, CA 90245