CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

General:

Where can I purchase Bandai America products?
Bandai America products are available at major retailers. Please consult your local retailer for more information.
Why can't I buy products directly from Bandai?
Due to contracts with our retail stores, we are unable to sell any current/new line or older products directly to consumers.
I have a question about a Bandai product. Who should I contact?
You may contact Customer Service at (714) 816-9560. Please note that the business hours for Customer Service are Monday through Friday, 8:30AM - 4:30PM Pacific Standard Time.
How can I find out more information about a specific Bandai America product?
You may contact Customer Service at (714) 816-9560. Please note that the business hours for Customer Service are Monday through Friday, 8:30AM - 4:30PM Pacific Standard Time.
I have a question regarding the Tamagotchi Connection V3 and TamaTown.com.
Please visit the TamaTown FAQ for questions related to Tamagotchi and TamaTown.com.
Where can I get help regarding my Bandai America video game?
Please visit the support page online at support.namcobandaigames.com. A Live help link is provided Monday through Friday, 9:00 AM - 5:00 PM PST. There is also an extensive game FAQ and contact information for Bandai Namco video game support.
What is the TV schedule for the Power Ranger shows?
Check the TV Schedule to find out when to watch!
Where can I buy Dragonball products?
Dragon Ball Z and Dragon Ball GT can be purchased at your local Toys R Us or Kmart stores.
I submitted e-mail correspondence to Bandai.com. When will I receive a response to my inquiry?
You will receive a response from a Bandai America representative within 2-4 business days.
I am a reporter and would like to arrange an interview with a Bandai America executive. Who can I contact?
Please contact our public relations agencies:
For Boys' Products:

Weber Shandwick/Los Angeles
Danielle Dusky
310-854-8275
ddusky@webershandwick.com

For Girls' Products:

MS&L/Los Angeles
Kate Greenberg
323-866-6000
Kate.greenberg@mslworldwide.com
I work for a non-profit organization or charity. Who can I contact to request a charitable donation from Bandai America?
We receive many charitable donation requests each year for many worthwhile causes, however, we are unable to honor every request. We have therefore made the decision to concentrate our resources on one national charity, the U.S. Marine Corps Toys for Tots charitable organization, which has the greatest national outreach. We have revised our charitable donation policy to focus our efforts on the Toys for Tots campaign. We appreciate your interest and wish you luck with your endeavors.
How do I submit my resume for employment at Bandai America?
Resumes are accepted only when our HR Department is recruiting for a specific position. Positions are usually posted on Monster.com or with agencies specializing in recruiting for the specific type of position needed.
I lost the instruction sheet for my toy.
You can download replacement instruction sheets from the Instruction Sheets page.

Computer-related:

How do I determine what version of Windows I have on my computer?
  1. Click Start.
  2. Click Run or if you see "Start Search" field click in it.
  3. Type winver and press Enter.

This will pull up an About Windows window giving you the version of Microsoft Windows and any service packs installed.

Alternative method:
  1. Right-click on My Computer.
  2. Click on Properties. The System Properties window will give you the version of Microsoft Windows and any service packs installed.
How do I determine what version of Mac OS X I have on my computer?
Select About This Mac from the Apple menu (top left Apple icon). A window will appear containing your version number.

Website-related:

What are the Minimum System Requirements to properly view Bandai.com?
Windows
  • Internet Explorer 8
  • Firefox 3
  • Safari 4
  • Google Chrome
Mac OS
  • Safari 4
  • Firefox 3

  • A monitor with a minimum resolution of 1024 x 768 is recommended
  • Flash Player Plug-in 10
  • Javascript enabled within your browser
  • Quicktime Player and Adobe Acrobat Plug-ins are utilized throughout the Bandai website, and are only necessary when viewing respective media.
  • When is the Bandai.com weekly poll updated?
    Every Tuesday morning at 10AM PST

    Power Rangers Mega Mission Helmet:

    I have some questions regarding the Power Rangers Helmet product?
    Please check the Mission Helmet FAQ